Returns & Repair Policy

An order once placed can only be cancelled within 24 hours by reaching out to us at +91 9828432250. After lapse of 24 hours, the order is final and we do not accept any cancellation. Cancellation of a customised order is not accepted and an order once placed is considered final.

On receipt of a product, please ensure you take a video while opening the package. If the product is damaged during transit/ the package has been tampered with which is visible in the unpacking video, we shall replace/repair the product without any extra cost to you. In case the product is damaged, we request you to get in touch with us within next 24 hours to start processing the replacement/repair and share the supporting video evidencing that such damage has been caused in transit. Any requests that are not in line with these terms and conditions will not be entertained and Suvarna shall not be liable for any replacement/repair or refund. For further details of replacement/repairs, please reach out to us at +91 9828432250.

We offer a lifetime free polishing/replating service. The cost of courier for this will need to be borne by you. For any repairs of products caused over time due to usage and wearing of the product, we shall repair the product and is chargeable depending on the nature of the repairs.